Return & Refund Policy

We want you to be fully satisfied with your purchase. This Return & Refund Policy explains how returns, refunds, and exchanges are handled.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

• The item is unused, undamaged, and in its original packaging.

• Proof of purchase is provided.

Items that cannot be returned:

• Final-sale or clearance items

• Personalized/custom items

• Used or damaged items (unless defective upon arrival)

Return Process

To initiate a return:

1. Contact us at [your support email] with your order number and reason for return.

2. Our team will provide return instructions and (if applicable) a return shipping label.

3. After we receive and inspect the item, we will notify you of approval or rejection.

Return Shipping Costs

• If the return is due to our error (defective, incorrect item), we cover the return shipping.

• For all other reasons, customers are responsible for return shipping fees.

Refunds

Once your return is approved:

• Refunds are issued to the original payment method within 3–7 business days.

• Shipping fees are non-refundable, unless the error was ours.

Exchanges

Exchanges are available for defective or damaged items.
If you prefer an exchange instead of a refund, let us know during your return request.

Order Cancellations

Orders may be canceled within 12 hours of purchase.
After shipment, the order must follow the standard return procedure.